REDUCING TOIL IN CHAT ENVIRONMENTS

A computer-implemented method reduces toil in chat systems. The method includes receiving, from a sending account, a message to be sent in a chat environment, where the chat environment includes a plurality of accounts including the sending account. The method also includes determining, by a learning model, a category of the message. The method further includes generating, for each account of the plurality accounts in a channel of the chat environment, a score, where the score indicates a likelihood an associated account will respond to a post with relevant information. The method includes recommending, based on the score, one or more accounts of the plurality of accounts to an at message, where the at message is configured to cause a notification to the associated account. The method further includes posting the message in the channel of the chat environment while at-mentioning the one or more accounts.