ASSOCIATING DISTURBANCE EVENTS TO ACCIDENTS OR TICKETS

Methods and systems to provide a form of probabilistic labeling to associate an outage with a disturbance, which could itself be either known based on the available data or unknown. In the latter case, labeling is especially challenging, as it necessitates the discovery of the disturbance. One approach incorporates a statistical change-point analysis to time-series events that correspond to service tickets in the relevant geographic sub-regions. The method is calibrated to separate the regular periods from the environmental disturbance periods, under the assumption that disturbances significantly increase the rate of loss-causing events. To obtain the probability that a given loss-causing event is related to an environmental disturbance, the method leverages the difference between the rate of events expected in the absence of any disturbances (baseline) and the rate of actually observed events. In the analysis, the local disturbances are identified and estimators of their duration and magnitude are provided.