MULTI-DOMAIN INTENT HANDLING WITH CROSS-DOMAIN CONTEXTUAL SIGNALS

MULTI-DOMAIN INTENT HANDLING WITH CROSS-DOMAIN CONTEXTUAL SIGNALS

A multi-tier domain is provided for processing user voice queries and making routing decisions for generating responses, including for user voice queries that include multi-domain trigger words or phrases. When an utterance is recognized as different intents in different domains, a routing system fo...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Yan, Wenbo, Yang, Liu, Kollu, Uday Kumar, Maddipati, Krupal, Dzialo, Charlotte Alizerine, Zhao, Jingqian, Jacob, Ponnu, Gautam, Daksh, Ramachandra, Prathap, Wu, Jinning
Format: Patent
Sprache:eng
Schlagworte:
ACOUSTICS
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
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Beschreibung
Zusammenfassung:A multi-tier domain is provided for processing user voice queries and making routing decisions for generating responses, including for user voice queries that include multi-domain trigger words or phrases. When an utterance is recognized as different intents in different domains, a routing system for a domain may consider contextual signals, including those associated with other domains, to determine whether the domain is the proper one to handle the request. This determination can be performed with a statistical model specifically trained to make such determinations using the available contextual data.