DETERMINING TRUE UTILIZATION

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining true utilization based on productive behaviors of operators in a digital environment. One of the methods includes automatically determining productivity for each of multiple users of an or...

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Bibliographische Detailangaben
Hauptverfasser:	Lloyd, Evan, Staub, Andrew, DeFilippo, Alec, Lessin, Samuel, Vishny, Ben
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining true utilization based on productive behaviors of operators in a digital environment. One of the methods includes automatically determining productivity for each of multiple users of an organization. Timing data for a user is received that indicates available work time for the user. Interaction data is received for the user for interactions by the user during the available work time for the user. Productivity rules for an organization of the user are received that define productivity of interactions by users of the organization. Productivity of interactions of the user is determined based on the interaction data and the productivity rules. True utilization for the user is determined based on the productivity of the interactions and the timing data. Action data is generated based on the determined true utilization action is taken based on the action data.