METHODS AND SYSTEMS FOR RESOLVING AUTOMATED TELLER MACHINE ERRORS

Disclosed are methods, systems, and non-transitory computer-readable medium for resolving automated teller machine (ATM) errors. For instance, the method may include receiving error information indicative of the error; collecting interaction information, including user information and terminal information, related to the interaction at the terminal; and generating a claim that includes an identification of the claim, the error information, and the interaction information. The method may further include transmitting an indication of the claim to a device associated with the person; analyzing the claim by using a risk exposure model; and selecting, using the analysis of the claim, an exposure value for the claim. The method may continue to determining, based at least in part on the exposure value, whether a claim restitution should be completed; and transmitting, to the device associated with the person, the determination of whether the claim restitution should be completed.