REMOTE ASSISTANCE MANAGEMENT SYSTEM, REMOTE ASSISTANCE MANAGEMENT METHOD, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM

A remote assistance management system is in communication with a plurality of autonomous traveling vehicles for letting an operator provide remote assistance in response to an assistance request from a vehicle. The system predicts, for each vehicle, an occurrence of an assistance request in future based on an operation state of each vehicle and calculates a predicted assistance period for each assistance request predicted to occur. When more than a predetermined number of overlapping assistance requests of which predicted assistance periods overlap at the same time are predicted to occur, the system instructs to excess vehicles a change of a traveling mode from a first traveling mode being a normal traveling mode to a second traveling mode for avoiding or delaying the occurrence of an assistance request, the excess vehicles being vehicles in excess of the predetermined number among vehicles from which the overlapping assistance requests are predicted to occur.