METHOD AND APPARATUS FOR HANDLING CITIZEN CALLBACK OF A PUBLIC-SAFETY OFFICER

METHOD AND APPARATUS FOR HANDLING CITIZEN CALLBACK OF A PUBLIC-SAFETY OFFICER

A method for routing civilian calls to a public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call. A public-safety officer i...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: CREGHEUR, Francois, MARDAKIS, Steve, LEVERT, Chantal, PAPPAS, Scott J, NELSON, Jeremiah J
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Zusammenfassung:A method for routing civilian calls to a public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call. A public-safety officer is determined that is the target of the call and a public-safety officer status database is accessed to determine a current status of the public-safety officer. When the officer is able to take the call, the call is routed directly to the officer. When the officer is unable to take the call, the officer status database is accessed, and a best available officer to take the call is determined. The call is then routed to the best available officer that is able to take the call.