METHOD, APPARATUS AND COMPUTER PROGRAM PRODUCT FOR MANAGING IDENTIFIED ISSUES

Embodiments described herein may provide a method for reporting, tracking, and managing resolution of issues. Methods may include: receiving at least one image in which a new issue is identified; receiving information relating to the new issue identified in the at least one image; determining a loca...

Ausführliche Beschreibung

Gespeichert in:

Bibliographische Detailangaben
Hauptverfasser:	KELLOGG, Tad W, Thakkar, Rahul C, Marich, Michael J
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING IMAGE DATA PROCESSING OR GENERATION, IN GENERAL PHYSICS
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Beschreibung
Zusammenfassung:	Embodiments described herein may provide a method for reporting, tracking, and managing resolution of issues. Methods may include: receiving at least one image in which a new issue is identified; receiving information relating to the new issue identified in the at least one image; determining a location of the new issue; identifying any existing issues corresponding to the new issue; generating a severity rating corresponding to the new issue; logging the new issue in a database stored in a memory, where logging the new issue in the database includes adding the new issue to an existing issue in response to the new issue corresponding to the existing issue, and logging the new issue in the database includes generating a new issue entry in the database in response to the new issue failing to correspond to an existing issue; and providing the new issue to a service provider for the service provider to resolve.