CALL CENTER MOBILE MESSAGING

A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS mess...

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Bibliographische Detailangaben
Hauptverfasser:	Heim, Kenneth Norman, Lew, Eugene Lee, Gianoukos, Vasileios John
Format:	Patent
Sprache:	eng
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TELEPHONIC COMMUNICATION WIRELESS COMMUNICATIONS NETWORKS
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	A method and system enables communications with a call center via SMS/MMS and provides an additional communications channel to communicate with the call center in addition to voice, Internet email/IM chat and fax. The call center obtains location information and images from a customer using SMS messages and web pages via a messaging hub.