ROBOT

A robot includes: a communication unit that receives a remote operation instruction by a user terminal of a user; a body unit capable of traveling; a head unit attached to the body unit and capable of changing a direction; a camera; a control unit that controls the body unit, the head unit, and the camera, based on the operation instruction; and an operation switching input unit that switches between the operation instruction by the user terminal of the user and an operation instruction by a facility terminal of a facility user, and when switching the operation instruction, the operation switching input unit requests the user for whether to approve user switching, and when the user approves the user switching of the operation instruction via the user terminal, the operation switching input unit switches the operation instruction by the user terminal to the operation instruction by the facility terminal.