Remote Assistance Systems And Methods

Example remote assistance systems and methods are described. In one implementation, a diagnostics system receives a description of a home-related issue from a user and identifies a user profile associated with the user. The diagnostics system further determines a complexity associated with resolving...

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Bibliographische Detailangaben
Hauptverfasser:	Garvey, Darren, Patterson, Alan, Mason, Matthew, Weaver, Simon, Payen, Vincent, Lyon, Nicole Hibbard
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Example remote assistance systems and methods are described. In one implementation, a diagnostics system receives a description of a home-related issue from a user and identifies a user profile associated with the user. The diagnostics system further determines a complexity associated with resolving the issue and determines the user's ability to perform activities to resolve the issue based on the user profile and the complexity associated with resolving the issue. The diagnostics system then determines a level of support based on the user's ability to perform activities to resolve the issue.