DIAGNOSING AND RESOLVING TECHNICAL ISSUES

DIAGNOSING AND RESOLVING TECHNICAL ISSUES

The exemplary embodiments disclose a system and method, a computer program product, and a computer system for diagnosing technical issues. The exemplary embodiments may include collecting data relating to one or more technical issues, extracting one or more features from the collected data, determin...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: Ryzebol, Lily, McCawley, Michael, Loredo, Robert E
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
HANDLING RECORD CARRIERS
PHYSICS
PRESENTATION OF DATA
RECOGNITION OF DATA
RECORD CARRIERS
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Beschreibung
Zusammenfassung:The exemplary embodiments disclose a system and method, a computer program product, and a computer system for diagnosing technical issues. The exemplary embodiments may include collecting data relating to one or more technical issues, extracting one or more features from the collected data, determining one or more diagnoses based on the extracted one or more features and one or more models, and suggesting to a support agent one or more actions based on the one or more determined diagnoses.