METHOD OF AUTOMATICALLY ASSIGNING A CLASSIFICATION

A method for improving the resolution of queries tickets through the utilization of historical solution data obtained from multiple sources is provided. The method offers a methodology for automatically classifying the query, for faster retrieval of potential answers to said query, by performing a v...

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Bibliographische Detailangaben
Hauptverfasser:	KOPPAR, Girish, GHOSH, Partha Pratim, GIRI, Vijay, BISWAS, Avijit, PURI, Jatin
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING PHYSICS
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Beschreibung
Zusammenfassung:	A method for improving the resolution of queries tickets through the utilization of historical solution data obtained from multiple sources is provided. The method offers a methodology for automatically classifying the query, for faster retrieval of potential answers to said query, by performing a variety of similarity calculations to yield a probability of the most likely class the query is in.