SYSTEM FOR VENDOR CORRECTION OF ERRORS

Examples provide a system and method for handling non-damage related errors in received freight. A front-end error handling application applies a set of user-configurable rules to obtain information associated with a detected error in a received item. The error handling application creates a ticket,...

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Bibliographische Detailangaben
Hauptverfasser:	Watts, Zachary, Meredith, John Steven, Hayes, Jason Scott, Hight, Anthony James, Burleson, Timothy James
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Examples provide a system and method for handling non-damage related errors in received freight. A front-end error handling application applies a set of user-configurable rules to obtain information associated with a detected error in a received item. The error handling application creates a ticket, including a predetermined number of images of the received item, for uploading to a vendor correction of errors (VCOE) backend for resolving the error tickets. The VCOE component determines when to deny or close error tickets and sends notifications requesting appropriate remedies to resolve error tickets to one or more providers associated with the non-compliant received item. The provider can include a vendor, carrier, or distribution center. Aggregated data from a plurality of error tickets is provided via a dashboard for user review.