SYSTEMS AND METHODS FOR COLLECTING AND PROCESSING DATA FOR INSURANCE-RELATED TASKS

SYSTEMS AND METHODS FOR COLLECTING AND PROCESSING DATA FOR INSURANCE-RELATED TASKS

Provided herein are systems and methods for collecting and processing data to assist in the processing of insurance-related tasks. The systems and methods described herein may also be useful to guiding a user such as an insurance company representative through interactions according to formalized pr...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Conathan, Devin M, Bockhorst, Joseph P, Fung Moo, Glenn M
Format: Patent
Sprache:eng
Schlagworte:
ACOUSTICS
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Provided herein are systems and methods for collecting and processing data to assist in the processing of insurance-related tasks. The systems and methods described herein may also be useful to guiding a user such as an insurance company representative through interactions according to formalized protocols. In some embodiments, systems and methods may be used to collect and process data associated with an episode such as interaction between a user and a third party. The system may be a data collection and processing system including a knowledge representation module having one or more knowledge graphs and parsing algorithms. The knowledge representation module may be used to process structured and unstructured data and to generate one or more prompts relating to data collection and processing.