SYSTEM AND METHODS FOR MANAGING HIGH VOLUMES OF ALERTS
A method may include a database storing a plurality of tasks, each task having a task ID, a date, a severity level, an enterprise ID, a status, and an assignment field; a user device; a processor; and a server configured to receive a work unit request from the user device, the request comprising a s...
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Format: | Patent |
Sprache: | eng |
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Zusammenfassung: | A method may include a database storing a plurality of tasks, each task having a task ID, a date, a severity level, an enterprise ID, a status, and an assignment field; a user device; a processor; and a server configured to receive a work unit request from the user device, the request comprising a strategy for selecting tasks; create a work unit, the work unit having a state indicator; assign a token ID to the work unit; select a task from the database based on the strategy; add the task ID for the selected task to the work unit to create a populated work unit; change the status of the selected task to indicate the task is checked out; insert the token ID into the assignment field; send the populated work unit to the user device; and change the state indicator to indicate the work unit is checked out. |
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