SYSTEM AND METHODS FOR MANAGING HIGH VOLUMES OF ALERTS

A method may include a database storing a plurality of tasks, each task having a task ID, a date, a severity level, an enterprise ID, a status, and an assignment field; a user device; a processor; and a server configured to receive a work unit request from the user device, the request comprising a s...

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Bibliographische Detailangaben
Hauptverfasser: Small, Samuel Kevin, Allen, Zachary Michael, Hanna, JR., Steven Craig
Format: Patent
Sprache:eng
Schlagworte:
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Zusammenfassung:A method may include a database storing a plurality of tasks, each task having a task ID, a date, a severity level, an enterprise ID, a status, and an assignment field; a user device; a processor; and a server configured to receive a work unit request from the user device, the request comprising a strategy for selecting tasks; create a work unit, the work unit having a state indicator; assign a token ID to the work unit; select a task from the database based on the strategy; add the task ID for the selected task to the work unit to create a populated work unit; change the status of the selected task to indicate the task is checked out; insert the token ID into the assignment field; send the populated work unit to the user device; and change the state indicator to indicate the work unit is checked out.