SYSTEMS AND METHODS FOR MEASURING AND VALIDATING KEY PERFORMANCE INDICATORS GENERATED BY MACHINE LEARNING MODELS

SYSTEMS AND METHODS FOR MEASURING AND VALIDATING KEY PERFORMANCE INDICATORS GENERATED BY MACHINE LEARNING MODELS

A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platfo...

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Bibliographische Detailangaben
Hauptverfasser: KRISHNAMURTHY, Srinivasan, MUTHUSAMY, Senthil, SHARMA, Rajat, KAMALAPURAM, Pavini, BEDSE, Pritam, ARREKUTI, Khagender, GANESH, Vinod Khanna Saini, RUSSO, John, McLAREN, Travis R, CHITTI, Rishi Kanth, MISHRA, Sailesh K
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Zusammenfassung:A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.