SYSTEM AND METHOD FOR REMOTE TECHNICAL SUPPORT IN AN INTERNET OF THINGS (IOT) ENVIRONMENT

A system for remote technical support includes a user interface device with a memory storing a computer program with executable instructions, an identification tag of a technical system, and a secure communication link interfacing with the user interface device and adapted to transmit data, wherein...

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Bibliographische Detailangaben
1. Verfasser:	Carpenter, Michael D
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY HANDLING RECORD CARRIERS PHYSICS PRESENTATION OF DATA RECOGNITION OF DATA RECORD CARRIERS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:	A system for remote technical support includes a user interface device with a memory storing a computer program with executable instructions, an identification tag of a technical system, and a secure communication link interfacing with the user interface device and adapted to transmit data, wherein the computer program includes instructions to read the identification tag, to establish communication to the technical system via the secure communication link, and to obtain technical data of the technical system via the secure communication link, wherein obtained technical data are further processed by an application for remote technical support.