COMPUTER-READABLE RECORDING MEDIUM RECORDING ANSWERING PROGRAM, ANSWERING METHOD, AND ANSWERING DEVICE

A non-transitory computer-readable recording medium stores therein an answering program for causing a computer to execute a process including: receiving an inquiry from a terminal; referring to a memory that stores a content of an inquiry and an answer candidate for the inquiry in association with e...

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Bibliographische Detailangaben
Hauptverfasser: YAMADA, Miyuki, KAWAKAMI, Shinichi
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:A non-transitory computer-readable recording medium stores therein an answering program for causing a computer to execute a process including: receiving an inquiry from a terminal; referring to a memory that stores a content of an inquiry and an answer candidate for the inquiry in association with each other, and judging whether or not an answer candidate for the received inquiry is present; referring to a past inquiry history and determining information to be outputted to the terminal when it is judged that the answer candidate is absent; and outputting the determined information.