AUTOMATED EVALUATION OF HUMAN-COMPUTER INTERACTION VIA CONVERSATIONAL COMPUTING

AUTOMATED EVALUATION OF HUMAN-COMPUTER INTERACTION VIA CONVERSATIONAL COMPUTING

A method comprising: accessing one or more conversational flows of a conversational computer program, wherein the one or more conversational flows each comprises dialogue nodes and fulfillment nodes, and wherein each of the one or more conversational flows is at least one of: (a) a historical conver...

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Bibliographische Detailangaben
Hauptverfasser: Adi, Asaf, Abitbol, Roy, Wasserkrug, Eliezer
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:A method comprising: accessing one or more conversational flows of a conversational computer program, wherein the one or more conversational flows each comprises dialogue nodes and fulfillment nodes, and wherein each of the one or more conversational flows is at least one of: (a) a historical conversational flow of a human-computer conversation carried out by the conversational computer program, and (b) a programmed conversational flow, according to which the conversational computer program conducts human-computer conversations; receiving a desirability score of each of at least some of the fulfillment nodes; and based on the one or more conversational flows and the desirability scores, automatically assigning a polarity score to each of at least some of the dialogue nodes.