CONTEXTUAL DISAMBIGUATION OF AN ENTITY IN A CONVERSATION MANAGEMENT SYSTEM

Systems, computer-implemented methods, and computer program products that can facilitate word entity disambiguation are provided. According to an embodiment, a system can comprise a memory that stores computer executable components and a processor that executes the computer executable components stored in the memory. The computer executable components can comprise a language model component that employs an artificial intelligence model to generate a profile vector of an entity based on one or more binary values representing profile data of the entity and a word vector of a word entity in a dialogue based on one or more second word entities adjacent to the word entity in the dialogue. The computer executable components can further comprise a dialogue management component that disambiguates the word entity based on the profile vector and the word vector.