SYSTEMS AND METHODS FOR DETERMINING DISPOSITION PATHS

In some embodiments, apparatuses and methods are provided herein useful to determining a disposition path for a returned item. In some embodiments, a system comprises a database including item-specific data for a plurality of items and customer data for a plurality of customers, a control circuit co...

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Hauptverfasser: Lomax, Jaclyn M, Beyene, Tensae A, Antony, Charls Christo Irus, Shoppach, Andrea B, Shoblom, Jeremy, Workeneh, Mikiyas Teshome, Stoll, Brian M, Zeng, Yiyi, Montgomery, III, Willie, Mandavia, Nivea, Carey, Michael, Eckert, Daniel J, Underwood, Adam Stewart, Templeton, Kurt W, Humphrys, Douglas E, Matthews, Mark W, Manmohan, Maheer, Li, Ting, Lakwe, Robel D, Chui, Timothy H
Format: Patent
Sprache:eng
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Zusammenfassung:In some embodiments, apparatuses and methods are provided herein useful to determining a disposition path for a returned item. In some embodiments, a system comprises a database including item-specific data for a plurality of items and customer data for a plurality of customers, a control circuit configured to determine a suggested disposition path for each of the items, transmit the suggested disposition path for each of the plurality of items, and a user device configured to receive, from a user, a return initiation including an indication of an item and a customer, and transmit the return initiation, wherein the control circuit is further configured to receive the return initiation, determine a trust score for the customer, determine a suggested disposition path for the item, determine, based on the trust score and the suggested disposition path, a disposition path for the item, and transmit an indication of the disposition.