COGNITIVE MESSAGE RESPONSE ASSISTANT

In an approach to cognitive message response, a computer receives an electronic message from a message initiator. The computer creates a custom knowledge base associated with a recipient of the electronic message. The computer determines whether the recipient is available to respond to the received...

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Bibliographische Detailangaben
Hauptverfasser: G, Basavaraju, Judge, Rose N, Janakiraman, Janani
Format: Patent
Sprache:eng
Schlagworte:
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Beschreibung
Zusammenfassung:In an approach to cognitive message response, a computer receives an electronic message from a message initiator. The computer creates a custom knowledge base associated with a recipient of the electronic message. The computer determines whether the recipient is available to respond to the received electronic message. The computer determines a status of the recipient based on the custom knowledge base and one or more types of unstructured data. The computer determines a status of the message initiator. Based on the received electronic message, the computer determines a content of the message. Based on the status of the recipient, the status of the initiator, and the content of the electronic message, the computer predicts a response of the recipient to the received electronic message. The computer creates a response to the received electronic message based on the predicted response. The computer transmits the response to the message initiator.