CONVERSATIONAL SPEECH AGENT

A method of operating a speech synthesizing conversation agent involves operating an audio interface to receive caller audio signal during a call session. The method generates an audio transcript from the caller audio signal through operation of a sentiment analysis engine configured by a sentiment...

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Bibliographische Detailangaben
Hauptverfasser: Cohen, David, Barron, Alex, MacMillan, Evan, Scodary, Anthony
Format: Patent
Sprache:eng
Schlagworte:
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Beschreibung
Zusammenfassung:A method of operating a speech synthesizing conversation agent involves operating an audio interface to receive caller audio signal during a call session. The method generates an audio transcript from the caller audio signal through operation of a sentiment analysis engine configured by a sentiment model. The method communicates the audio transcript to a user interface switch. The method operates the speech synthesizer engine. The speech synthesizer engine generates a response signal for the caller audio signal and the audio transcript through operation of response logic engine configured by the historical conversation data. The speech synthesizer engine generates a synthesized audio response with ambient signal and a synthesized user model response from the response signal through operation of a speech synthesis model configured by the historical conversation data. The method communicates the synthesized audio response to the caller audio signal through the audio interface during the call session.