WEBSITE HOSTING PROVIDER DATABASE ASSOCIATING A TEMPORARY ACCESS CODE AND AN INTERNET RELATED ACTIVITY OF A USER

An Internet resource provider (IRP) may authenticate a user and, upon a successful authentication, allow the user to perform one or more actions on webpages that are within an account of the user. The IPR may store the most recent actions of the user in a temporary access code (TAC) database. If the...

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Bibliographische Detailangaben
Hauptverfasser:	BLINN, Arnold Neil, OLSON, Mitchell Dean, KERCHEVAL, John Basyl, BROOKS, Jacob Louis
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	An Internet resource provider (IRP) may authenticate a user and, upon a successful authentication, allow the user to perform one or more actions on webpages that are within an account of the user. The IPR may store the most recent actions of the user in a temporary access code (TAC) database. If the user has a problem, the user may select a TAC button on a webpage within the account of the user. The IPR may generate a TAC, store the TAC in association with the recent activities of the user in the TAC database and transmit the TAC to the user. The user may contact and provide the TAC to a customer support service center. The customer support service center may authenticate the user based solely on the TAC and determine the one or more recent actions of the user in the TAC database. The customer support service center may provide assistance to the user based at least partially on the one or more recent actions of the user.