MANAGEMENT OF SERVICING OF VEHICLE FLEETS

A method for managing the servicing of vehicles in a fleet includes using a mobile device associated with a vehicle to be serviced to contact a fleet call center. The contact is received and a service request is opened in the fleet call center. A local servicer is identified, and information in the...

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Bibliographische Detailangaben
Hauptverfasser:	Root, Michele Lee, Marr, Cary Duane, McIntosh, Johnny Lee, Wright, Joshua Kenneth, Wofford-Redmond, Jamie Lynn
Format:	Patent
Sprache:	eng
Schlagworte:	ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDEDFOR ELSEWHERE CALCULATING CHECKING-DEVICES COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES GENERATING RANDOM NUMBERS PHYSICS REGISTERING OR INDICATING THE WORKING OF MACHINES SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TIME OR ATTENDANCE REGISTERS VOTING OR LOTTERY APPARATUS
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Beschreibung
Zusammenfassung:	A method for managing the servicing of vehicles in a fleet includes using a mobile device associated with a vehicle to be serviced to contact a fleet call center. The contact is received and a service request is opened in the fleet call center. A local servicer is identified, and information in the service request is sent to a data device of a service technician of the local servicer. Upon completion of servicing of the vehicle, a notification of completion of the service request is sent to a service administrator. The notification is validated to generate a completed service request, and information in the completed service request is sent from the service administrator to an approver of a fleet operations unit. The completed service request is approved at the fleet operations unit, and a purchase order is generated and transmitted from the fleet operations unit to the service administrator.