Case Object Context Embeddings for Machine Learning Training of Case Context

A system is provided for a machine learning engine using clustered case objects in a case management system. The system includes a multi-layer neural network. The system is configured to receive case object data comprising a case object and contextual objects in the case management system associated...

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Hauptverfasser: CHENG, Na, GOVINDARAJAN, Jayesh, KALE, Anuprit, VELASCO, Edgar Gerardo, ALEXANDER, Zachary, WHITE, Peter
Format: Patent
Sprache:eng
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Zusammenfassung:A system is provided for a machine learning engine using clustered case objects in a case management system. The system includes a multi-layer neural network. The system is configured to receive case object data comprising a case object and contextual objects in the case management system associated with the case object, the contextual objects comprising word vectors, generate a context embedding for the case object using the word vectors for the contextual objects, and cluster the case object with other case objects in the case management system based on the context embedding for the case object and other context embeddings for the other case objects.