MANAGING CONTENT IN A COLLABORATION ENVIRONMENT

MANAGING CONTENT IN A COLLABORATION ENVIRONMENT

Aspects of the present disclosure relate to managing messages within a collaboration environment. A group collaboration channel in which messages are displayed from multiple users is accessed, where the channel includes an application that provides application messages to the channel. A transcript o...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Hauptverfasser: Penrose, Andrew T, Denner, Gary, Dunne, Jonathan, Wang, Jinhui
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:Aspects of the present disclosure relate to managing messages within a collaboration environment. A group collaboration channel in which messages are displayed from multiple users is accessed, where the channel includes an application that provides application messages to the channel. A transcript of the channel is analyzed to determine a set of topics a user has discussed. A subset of topics is selected and a user sentiment of each topic is determined. A machine learning classification model is trained based on the selected subset of topics and the user sentiment of each topic. A message is then received from the application. Prior to displaying the message at the channel, a management category for the message is determined based on the classification model. The management category is applied to the message and the display of the message is managed based on the management category.