Real-Time Human Data Collection Using Voice and Messaging Side Channel

Real-Time Human Data Collection Using Voice and Messaging Side Channel

An approach is provided in which an information handling system sends a first request to a user over a voice channel through a first communication network. The request is in an audio format and requests a user data set from the user. The information handling system establishes a messaging channel wi...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Pulito, Brian L, Nissim, Nitzan, Graham, Scott W, Luker, Lior
Format: Patent
Sprache:eng
Schlagworte:
ACOUSTICS
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
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Beschreibung
Zusammenfassung:An approach is provided in which an information handling system sends a first request to a user over a voice channel through a first communication network. The request is in an audio format and requests a user data set from the user. The information handling system establishes a messaging channel with a user device utilized by the user through a second communication network. The messaging channel is an end-to-end digital data channel between the information handing system and the user device. The information handling system receives a set of user data corresponding to the first request from the user device over the messaging channel, and sends the set of user data to a conversation system.