SYSTEM AND METHOD FOR IMPLEMENTING A VIRTUAL BANKING ASSISTANT

The invention relates to a virtual banking assistant that provides an overall awareness for a particular customer: The virtual banking assistant system may observe the customer to identify customer intent and context. For example, the virtual banking assistant system may observe the customer's...

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Bibliographische Detailangaben
Hauptverfasser:	RAQUEPAW, Joe, MATHWIG, Jeffrey Dean
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES HANDLING RECORD CARRIERS PHYSICS PRESENTATION OF DATA RECOGNITION OF DATA RECORD CARRIERS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	The invention relates to a virtual banking assistant that provides an overall awareness for a particular customer: The virtual banking assistant system may observe the customer to identify customer intent and context. For example, the virtual banking assistant system may observe the customer's interactions and listen to conversations. The virtual banking assistant may further access customer historical data, e.g., profile data, current account status, spending habits, late/penalties, fraud data, etc. In addition, recent customer activity may be identified.