FORECASTING VOYAGE-LEVEL NET PROMOTOR SCORES

Embodiments of the invention provide a method, system and computer program product for voyage-level prediction of a net promoter score (NPS) data set for a collection of passengers scheduled for transport by a vehicle. The method includes classifying a past set of completed voyages according to a di...

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Bibliographische Detailangaben
Hauptverfasser:	Rashidi, Sol, Eskamani, Arya
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Embodiments of the invention provide a method, system and computer program product for voyage-level prediction of a net promoter score (NPS) data set for a collection of passengers scheduled for transport by a vehicle. The method includes classifying a past set of completed voyages according to a discrete set of classifications, each referring to a different characteristic of a corresponding one of the completed voyages, ingesting survey responses from passengers of the completed voyages and correlating the responses to an associated one of the different classifications, scheduling a new voyage for a specific vehicle, determining a set of classifications for the new voyage, extrapolating hypothetical survey responses for the new voyage based upon the determined set of classifications for the new voyage and displaying the hypothetical survey responses in a display of an onboard computing system of the specific vehicle.