EFFECTIVENESS OF COMMUNICATIONS

A cognitive computing system for improve effectiveness of communications among multiple members is disclosed. The cognitive computing system receives real-time information representing communications among a plurality of members through a plurality of communication media. For each of the plurality o...

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Bibliographische Detailangaben
Hauptverfasser:	HEWITT, Trudy L, LAM, Joseph
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A cognitive computing system for improve effectiveness of communications among multiple members is disclosed. The cognitive computing system receives real-time information representing communications among a plurality of members through a plurality of communication media. For each of the plurality of members, the cognitive computing system classifies the member into one of a plurality of personalities, based on respective attributes of communications determined by analyzing responses of the member to the communications based on the real-time information. For a member, the cognitive computing system calculates an impact value representing an estimated impact of the personalities of the members on an effectiveness of future communications with the member. The cognitive computing system provides recommendations for the future communications with the member that mitigate the estimated impact so as to improve the effectiveness of the future communications.