SYSTEMS AND METHODS FOR SCORING USER REACTIONS TO A SOFTWARE PROGRAM

Systems, methods, and computer-readable media for scoring an individual interaction session between a user and a software program are disclosed. A method includes recording, by a processing device, one or more actions undertaken by the user with the software program to obtain recorded session data,...

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Bibliographische Detailangaben
Hauptverfasser:	Buckley, Jamie, Daley, Ray, Hughes, Gabriel, Sharma, Sanjay, Sluterbeck, Michael, Khamisani, Vaqar
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Systems, methods, and computer-readable media for scoring an individual interaction session between a user and a software program are disclosed. A method includes recording, by a processing device, one or more actions undertaken by the user with the software program to obtain recorded session data, determining, by the processing device in real-time, one or more metrics that correspond to at least one of the one or more actions undertaken by the user with the software program, measuring, by the processing device, the one or more actions undertaken by the user based on the one or more metrics to obtain metric data, and providing, by the processing device, the recorded session data and the metric data as an input for one or more of a machine learning algorithm and a predictive analytic algorithm. The one or more of the machine learning algorithm and the predictive analytic algorithm scores the individual interaction session.