HYBRID INTELLIGENCE APPROACH TO ELICITING KNOWLEDGE FOR INLINE NOTES

A content creation application can include a feature that receives an inline note within a document and communicates the content of the inline note and a user identifier associated with an author of the inline note to an intelligence service. The intelligence service can identify, from the content of the inline note, one or more agents and a request, the identified one or more agents being the author, one or more person agents, one or more bot agents, or a combination thereof. Based on the identified agent (or lack thereof), the intelligence service can generate a message to each of the one or more agents and communicate the message to the each of the one or more agents over a communication channel. A person agent or the author can receive the message and view the message using the appropriate communication application without accessing the original document.