RUNTIME CONTROL OF AUTOMATION ACCURACY USING ADJUSTABLE THRESHOLDS

A computer-implemented method, system and computer program product for maintaining a target accuracy level. A target accuracy level is received. Thresholds including ongoing adjustable automation thresholds for categories are computed based on the target accuracy level. Data is received and a classification score for the categories is generated with respect to the data based on a category knowledgebase. Furthermore, a classification score is detected for a category with a higher classification score than other categories of the plurality of categories that exceeds an ongoing adjustable automation threshold. A reply to the data is automatically sent out based on the category with the higher classification score. The action, the suggestion list, and corresponding received feedback are monitored to generate a historical performance dataset. An actual accuracy level is then determined based on the historical performance dataset. The ongoing adjustable automation threshold is then adjusted based on the actual accuracy level.