METHOD FOR PROVIDING CHATTING SERVICE WITH CHATBOT ASSISTED BY HUMAN COUNSELOR

Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine wh...

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Bibliographische Detailangaben
Hauptverfasser:	LEE, Joon Won, IM, Keum Sik, AHN, Joo Hee, PARK, Byung Jae, LEE, Jin Soo, KIM, Jin Woon, KIM, Chang Pil, KANG, Seul Gi, PARK, Young Min, KIM, Ji Hun, NAH, Bong Won, BYUN, Jean Su
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	Provided is a method of providing an unmanned dialogue service according to an embodiment of the inventive concept. The method includes transmitting or receiving text message data constituting a dialogue to or from a user terminal in an unmanned dialogue model, analyzing the dialogue to determine whether a counselor switching situation has occurred, transmitting a dialogue handover request including information regarding the dialogue to a counselor management apparatus when it is determined that the counselor switching situation has occurred, and automatically switching into a mode for relaying transmission or reception of messages between the user terminal and a counselor terminal that receives a task for processing the dialogue handover request allocated by the counselor management apparatus.