MESSAGING SYSTEM FOR ORGANIZATIONS

A messaging system, in one embodiment, can establish messaging accounts for a plurality of organizations (e.g., businesses) to allow customers or users of the organizations to conduct two-way messaging sessions between a customer and an organization. The messaging system can use a registration porta...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Rochette, Tommy, Perematko, Alexandre, Zamwar, Aniket, Lopatin, Scott, Kumar, Mithilesh, Ritchie, Grant, Lobo, Philomena, Thirumalai, Gokul, Pollack, Daniel B, Circosta, Nicholas J, Loh, Robert Y, Marusco, Austin
Format: Patent
Sprache:eng
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Zusammenfassung:A messaging system, in one embodiment, can establish messaging accounts for a plurality of organizations (e.g., businesses) to allow customers or users of the organizations to conduct two-way messaging sessions between a customer and an organization. The messaging system can use a registration portal to allow an organization to set up a business/organization messaging account by providing account information. The account information can then be used to update one or more searchable databases that allow a customer to have multiple entry points into a messaging session with each of the registered businesses in the messaging system. For example, a search through a web browser or a map application can provide search results that contain or otherwise provide access to a selectable messaging option that is presented on a customer's device.