DYNAMIC SUPPORT FEEDBACK FOR IN-APP HELP

Aspects of the present disclosure relate to systems and methods for dynamically updating in-app help to reflect help content associated with submitted issues. In one aspect, submitted issues data categorized by issue topics associated with a service is received. An active summary of the submitted is...

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Bibliographische Detailangaben
Hauptverfasser:	Siu, Chun Hin Nelson, Sharma, Esha, Isaak, Donovan Allen, Ramalingam, Vadivelan
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING PHYSICS
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Beschreibung
Zusammenfassung:	Aspects of the present disclosure relate to systems and methods for dynamically updating in-app help to reflect help content associated with submitted issues. In one aspect, submitted issues data categorized by issue topics associated with a service is received. An active summary of the submitted issues data is generated for presentation in a control panel. The active summary may indicate at least one issue topic category having a highest number of submitted issues within a time span. Help content associated with the at least one issue topic category having the highest number of submitted issues within the time span may be sent to the service for updating an in-app help pane of an application associated with the service to reflect the help content.