MIGRATION-ADJUSTED PROBLEM TICKET ANALYSIS AND CONSOLIDATION

Problem ticket analysis and consolidation are performed by monitoring a virtual computing environment including at least a first physical host, a second physical host, and one or more virtual machines, to detect one or more problems. A problem ticket is opened in response to detecting at least one p...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Bivens, John A, Salapura, Valentina
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Problem ticket analysis and consolidation are performed by monitoring a virtual computing environment including at least a first physical host, a second physical host, and one or more virtual machines, to detect one or more problems. A problem ticket is opened in response to detecting at least one problem of the one or more problems at the one or more virtual machines, the first physical host or the second physical host. A migration is identified for a virtual machine of the one or more virtual machines from the first physical host to the second physical host. A plurality of problem tickets are analyzed to identify at least two correlated problem tickets. The identified at least two problem tickets are consolidated into a single problem ticket.