ASSESSING COMPLEXITY OF DIALOGS TO STREAMLINE HANDLING OF SERVICE REQUESTS

ASSESSING COMPLEXITY OF DIALOGS TO STREAMLINE HANDLING OF SERVICE REQUESTS

A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of do...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Bangalore, Pavan Kapanipathi, Srivastava, Biplav, Liao, Qingzi Vera
Format: Patent
Sprache:eng
Schlagworte:
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Beschreibung
Zusammenfassung:A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.