SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK

SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK

A system includes a router to route a call to agent stations, processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to identify the call as a callback, identify an available agent station at a same site as the router if the call is a callb...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Korolev, Nikolay, Ristock, Herbert, Mezhibovsky, Vladimir, Teryoshin, Vitaliy, Duclos, Gregory
Format: Patent
Sprache:eng
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:A system includes a router to route a call to agent stations, processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to identify the call as a callback, identify an available agent station at a same site as the router if the call is a callback, and establish the callback with the available agent station at the same site as the router where the callback is initiated.