COGNITIVE METHOD TO SELECT A SERVICE

Embodiments of the invention include method, systems and computer program products for selecting a service. Aspects include includes receiving, by a processor, customer data. External data is also received, wherein the external data includes social media posts associated with one or more services. B...

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Bibliographische Detailangaben
Hauptverfasser:	Balasubramanian, Swaminathan, Malinowski, Jason R, Lawless, III, Thomas G, Vasudevan, Cheranellore
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Embodiments of the invention include method, systems and computer program products for selecting a service. Aspects include includes receiving, by a processor, customer data. External data is also received, wherein the external data includes social media posts associated with one or more services. Based at least in part on the social media posts, one or more patterns are determined for one or more services. Based at least in part on the customer data, a customer preference for a service environment is determined. A list of service recommendations is created based at least in part on the customer preferences and the one or more patterns.