CORRELATING DISTINCT EVENTS USING LINGUISTIC ANALYSIS

Linguistic analysis based correlation of distinct events is provided. In examples, trouble shooting tickets may be received over a time period. A linguistic analysis may be performed on one or more portions of the one or more comments using a linguistic model and a similarity score may be computed f...

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Bibliographische Detailangaben
1. Verfasser:	BHATTACHARYA, Pamela
Format:	Patent
Sprache:	eng
Schlagworte:	ALARM SYSTEMS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING ORDER TELEGRAPHS PHYSICS SIGNALLING SIGNALLING OR CALLING SYSTEMS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Linguistic analysis based correlation of distinct events is provided. In examples, trouble shooting tickets may be received over a time period. A linguistic analysis may be performed on one or more portions of the one or more comments using a linguistic model and a similarity score may be computed for one or more keywords within the one or more portions of the one or more comments based on criteria associated with each of the keywords. The similarity score for each of the keywords may be compared to a validation threshold and if the similarity score for a subset of the keywords within a trouble shooting ticket exceeds the validation threshold, the trouble shooting ticket may be validated as associated with the incident. If a number of trouble shooting tickets are validated as being associated with the incident exceeds a service outage threshold, an alert may be issued for the service outage.