INTELLIGENT ABSTRACTED CALL ROUTING

Embodiments relate to virtual call routing to enable a user (caller) to communicate with another person (callee) without specifying details of calling. A variety of independent communication channels are selected from and prioritized for calling the callee. The channels may be independent in that th...

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Bibliographische Detailangaben
Hauptverfasser: Guday Shai, Kostersitz Michael, Choe Calvin
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:Embodiments relate to virtual call routing to enable a user (caller) to communicate with another person (callee) without specifying details of calling. A variety of independent communication channels are selected from and prioritized for calling the callee. The channels may be independent in that they might not communicate with each other, share a common backend support service, operate through a same common local application or local background communication service, use a same communication network, etc. Any real-time person-to-person communication channel (application) on a calling device can potentially be used to attempt to reach the callee. Even if the callee has multiple unrelated identities on multiple different channels, the caller can focus on specifying the person to be called and perhaps conditions for the call without regard for which channels are available, which channels and/or identities are likely to succeed, or which channels are suitable to the conditions.