BALANCING ASSIGNMENT OF ALERTS ACROSS ENDPOINTS

A method and system for dynamically assigning alerts to endpoints. Topic dependent technical skill points are individually assigned to each endpoint of at least two endpoints. An alert is received for a task relating to a selected topic. In response to receiving the alert, (i) the received alert is...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser:	Illgner-Kurz Monika, Nastacio Denilson, Baumgartner Helmut, Raskin Vadim
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A method and system for dynamically assigning alerts to endpoints. Topic dependent technical skill points are individually assigned to each endpoint of at least two endpoints. An alert is received for a task relating to a selected topic. In response to receiving the alert, (i) the received alert is assigned to an assignment endpoint having a highest number of available technical skill points for the selected topic, wherein the assignment endpoint is a member of a first group of endpoints relating to the selected topic, (ii) available technical skill points of the assignment endpoint are deceased to a predefined value, and (iii) the available technical skill points for the assignment endpoint is increased gradually over an alert resolution time from the predefined value to a number of technical skill points identical to a lowest number of technical skill points of endpoints of any member of the first group of endpoints.