CUSTOMER SEGMENTATION USING CUSTOMER VOICE SAMPLES

Embodiments of the present invention provide systems and methods for customer segmentation. Customers can use mobile devices to interact with e-commerce retailers via Internet connections, in order to shop for products and services. E-commerce retailers aim to provide a more personalized shopping ex...

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Bibliographische Detailangaben
1. Verfasser:	Nigul Leho
Format:	Patent
Sprache:	eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Embodiments of the present invention provide systems and methods for customer segmentation. Customers can use mobile devices to interact with e-commerce retailers via Internet connections, in order to shop for products and services. E-commerce retailers aim to provide a more personalized shopping experience. Based on voice interactions with a customer, e-commerce retailers may apply embodiments of the present invention to store voice segments of a customer; assign voice segments to the customer; analyze the customer's spending behaviors; assign a customer segment to the customer based on the customer's spending behaviors; and generate offers to the customer based on the customer segment.