Selecting an Autonomous Software Agent

A communication system comprising a user terminal having a processor configured to execute a communication client installed at the terminal and a display. The communication client is configured to display contact identifiers on the display, each contact identifier being selectable to initiate a communication event with a network node addressed by the contact identifier. A first network node provides a first autonomous software agent (ASA) and is addressable by a first contact identifier displayed on the user terminal, the ASA configured to receive an intent conveyed by a user at the user terminal; an agent provisioning service component accessible by the first network node and enabling access to a plurality of servicing autonomous software agents (SASA), each capable of implementing an action. The first network node is configured to respond to the received intent and to select one of the SASAs to implement an action corresponding to the user intent.