SYSTEMS AND METHODS FOR COLLECTING ERROR DATA TO TROUBLESHOOT PRODUCT ERRORS

The disclosed computer-implemented method for collecting error data to troubleshoot product errors may include (1) monitoring Internet searches submitted by a user of a computing device to a search engine executing within a browser installed on the computing device, (2) identifying, while monitoring...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Sankruthi Anand, Kuo Chengi
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:The disclosed computer-implemented method for collecting error data to troubleshoot product errors may include (1) monitoring Internet searches submitted by a user of a computing device to a search engine executing within a browser installed on the computing device, (2) identifying, while monitoring the Internet searches, a search including a description of an error in a product installed on the computing device, (3) in response to identifying the search, automatically enabling debug logging for the product on the computing device, and (4) maintaining an event log including information collected from the debug logging that may be used to diagnose the error. Various other methods, systems, and computer-readable media are also disclosed.