ISSUE ESCALATION BY MANAGEMENT UNIT

Monitoring the health status of a distributed storage network (DSN) can include obtaining first status information indicating a first operational status of at least one DSN memory at a first point in time, the first operational status indicating one or more first operational issues. Second status in...

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Bibliographische Detailangaben
1. Verfasser: Iljazi Ilir
Format: Patent
Sprache:eng
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Zusammenfassung:Monitoring the health status of a distributed storage network (DSN) can include obtaining first status information indicating a first operational status of at least one DSN memory at a first point in time, the first operational status indicating one or more first operational issues. Second status information indicating a second operational status of the at least one DSN memory at a later point in time is obtained. The first operational status is compared to the second operational status to identify outstanding operational issues, e.g. issues that are indicated in both the first status information and the second status information. Each outstanding operational issue is mapped to an impact category, and an escalation level is determined based, at least in part, on the impact category. Notifications for a particular issue can be sent based on the escalation level for that issue.