PHYSICAL SHOPPING WITH PHYSICAL AND/OR VIRTUALIZED CUSTOMER ASSISTANCE

Disclosed is a system for providing customer assistance for a product in a retail store. The customer accesses customer assistance through a mobile application on their mobile device. If available, a physical customer assistance associate provides assistance to the customer. If a physical customer a...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser:	White Richard Andrew, Campbell Julie
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:	Disclosed is a system for providing customer assistance for a product in a retail store. The customer accesses customer assistance through a mobile application on their mobile device. If available, a physical customer assistance associate provides assistance to the customer. If a physical customer assistance associate is not available, a remote customer assistance associate provides assistance to the customer. If neither a physical and/or remote customer assistance associate is available, the customer may select a comparison of the product with related in stock products. A comparison may also be selected in combination with a physical and/or remote customer assistance associate.